Returns & Exchanges Policy

Policy Overview

At Cold Plunge Cove, we want you to feel confident when investing in your wellness space. We understand that purchasing a cold plunge, sauna, or other premium wellness product is a significant decision, which is why we aim to make our returns and exchanges process clear, fair, and straightforward.

Eligible products may be returned within 30 days of delivery, subject to the conditions outlined below. We do not charge a restocking fee on eligible returns.

Return & Exchange Eligibility

To qualify for a return or exchange, the product must be new, unused, and in its original packaging, with all included accessories, components, manuals, and materials.

Products that have been used, installed, assembled, altered, damaged after delivery, or returned with missing components may not be eligible for return.

We recommend keeping all original packaging until you are certain you are satisfied with your purchase, particularly for large or freight-delivered items.

Return Window

Return requests must be submitted within 30 days of the confirmed delivery date.

Before sending any product back, please contact our team for authorization and return instructions. Unauthorized returns may not be accepted.

Return Shipping Responsibility

For customer-initiated returns, including a change of mind or ordering the incorrect product, the customer is responsible for return shipping costs.

When available, Cold Plunge Cove can provide a prepaid return shipping label. The cost of that label will be deducted from the final refund.

There are no restocking fees, and the original shipping cost is refunded for eligible returns.

How to Start a Return or Exchange

To request a return or exchange, email support@coldplungecove.com with your order number, the product you wish to return, and the reason for the request.

Our team will review your request and provide a Return Merchandise Authorization (RMA) along with return instructions. Please do not ship your product back before receiving authorization.

Once authorized, the item should be securely repackaged in its original packaging and returned according to the instructions provided by our support team.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us promptly. Cold Plunge Cove will cover the applicable shipping costs when the issue is the result of damage, a verified defect, or an incorrect item being sent.

For large items delivered by LTL freight, visible or concealed shipping damage must be reported within 48 hours of delivery. For small-parcel deliveries through carriers such as UPS or FedEx, damage should be reported within 15 days of delivery.

Please retain the product and all packaging and include clear photographs of the product, packaging, and any visible damage when contacting us. This helps us resolve the issue as efficiently as possible.

Cancellations

Orders canceled before shipment are eligible for a full refund.

Once an order has shipped, it can no longer be canceled and must follow our standard return process.

Refund Processing Time

After your return is received, we will inspect the product to confirm that it meets the return requirements. Approved refunds are processed within 7 business days following receipt and inspection.

Once issued, additional time may be required for your bank or payment provider to post the refund to your account.

Our Error vs. Customer-Initiated Returns

If you receive an incorrect, defective, or qualifying damaged product, Cold Plunge Cove covers the associated return shipping costs.

For returns due to personal preference, change of mind, ordering the wrong product, or another customer-initiated reason, return shipping costs are the customer's responsibility.

Exchanges Process

Eligible products may be exchanged within the 30-day return period. Contact support@coldplungecove.com to begin the exchange process and receive authorization.

For customer-initiated exchanges, the customer is responsible for both the return shipping and reshipment costs associated with the replacement product. If the exchange is necessary because we sent an incorrect or defective item, we will cover the applicable shipping costs.

We're Here to Help

High-ticket purchases should come with clear expectations and dependable support. If you're unsure whether a product is right for your space or needs, we encourage you to contact us before ordering.

If something isn't right after your purchase, our team will work with you to make the process as clear and straightforward as possible.

Questions about a return or exchange? Contact us at support@coldplungecove.com.