Shipping Policy

At Cold Plunge Cove, we understand that purchasing a premium wellness product is an important investment. We take shipping and fulfillment seriously and aim to provide clear communication throughout the process, from order confirmation through delivery.

Shipping Coverage Area

Cold Plunge Cove currently ships to addresses within the continental United States only. At this time, we do not ship to Alaska, Hawaii, U.S. territories, or international destinations.

Order Confirmation

After your order is placed, you will receive an order confirmation email at the email address provided during checkout. This confirms that we have received your order and that it is being prepared for processing.

If an item is temporarily out of stock, requires additional preparation, or has an extended fulfillment timeline, we will contact you with updated information as soon as possible.

Order Processing Time

Most orders are processed and prepared for shipment within 3–5 business days. Business days are Monday through Friday, excluding federal holidays.

Processing time is separate from transit time and may vary depending on the product, availability, and delivery requirements.

Shipment Notification & Tracking

Once your order has shipped, you will receive a shipment confirmation email with tracking information when available. Tracking updates may take up to 24–48 hours to appear after a shipment has been accepted by the carrier.

For large or freight-shipped products, additional delivery coordination may be required.

Estimated Delivery Time

Once shipped, most orders arrive within approximately 3–7 business days. Including processing and transit, customers should generally expect delivery within 7–12 business days from the date the order is placed.

These timeframes are estimates rather than guaranteed delivery dates. Certain oversized, freight, or specialty items may require additional time.

Shipping Carriers

Depending on the size, weight, and destination of your order, shipments may be handled by FedEx, UPS, USPS, or professional freight carriers.

Large products such as cold plunge tubs, saunas, and other oversized wellness equipment may ship via freight. Freight deliveries may require the carrier to contact you to coordinate a delivery appointment.

Delays & Exceptions

While we work to keep every order on schedule, occasional delays can occur due to severe weather, carrier disruptions, holidays, inventory changes, freight scheduling, or other circumstances outside our direct control.

If we become aware of a significant delay affecting your order, we will proactively contact you with updated information. For out-of-stock or special-order products, we will provide an updated estimated timeline whenever possible.

Contact Information

If you have questions about shipping, tracking, or the status of your order, our customer support team is here to assist you.

Email: support@coldplungecove.com

Please include your order number when contacting us about an existing order so we can assist you as quickly as possible.

Cold Plunge Cove
Premium wellness, delivered with care.